It is no secret that Juvia’s Place has been facing some troubles as of late. The cosmetics company is based in Los Angeles. With the recent release of new products and the discontinuation of old ones, customers have become confused with what to buy or if they should purchase anything at all.
There are also rumors circulating about whether or not Juvia’s Place will be able to stay afloat due to lack of profit. The question on many people’s minds is — What does this mean for me? Is it time to start looking elsewhere for makeup?
Luckily there are still ways you can show support for Juvia’s Place through purchasing their items. If you’re planning on continuing to buy from them soon, here are some things you need to know.
Company Background
Juvia’s Place started off as a small business run by founder, Juvia. She first created the company back in May of 2012. The line immediately gained popularity with people across the world. It attracted not only fans of makeup but also those who appreciated a more natural look to their cosmetics.
Although Juvia created her own cosmetic company, she had been doing so long before this through various websites such as Etsy.com where she was able to learn how to make her own cosmetics from scratch.
Products
The brand is known for its vibrant and colorful makeup product packaging. It has become a trademark for their cosmetics company. Some of the signature products that Juvia’s Place is known for are their eyeshadow palettes and their line of mineral makeup.
Their most popular items include their 24-pan eyeshadow palette called ‘The Sunkissed’ , as well as the single shadows named after countries such as Madagascar and Finland.
Juvia’s Place products are affordably priced compared to other makeup companies, which makes it easier for someone who is first starting out or budget-conscious to purchase the cosmetics.
Customer Complaints
In the past year, Juvia’s Place has been faced with a lot of customer complaints about the quality of its product. A lot of these complaints have led to people voicing their opinions on social media. This has not been the best thing for Juvia’s Place.
There are even people who have threatened to go as far as making a claim against them. They do also still have an average rating of 3 stars on their Facebook page. But there is no doubt that the reviews are becoming less positive than they used to be.
Products That Break Easily
Customers have complained that their products break easily or are not as pigmented as they originally thought. For example, there have been several complaints of people stating that their mineral eyeshadows are difficult to remove or get rid of once they have been applied on the eye. There have also been complaints about the fact that the shadows break easily and fall apart under even a slight touch.
Discontinuation of Favorites
Also, some customers have complained about the fact that Juvia’s Place seems to be discontinuing some of their best-selling products. There are reports they have stopped selling certain items. This includes the Mineral Love Lipsticks which were a very popular item for them.
Issues With Customer Service
Contrary to what most people believe, Juvia’s Place does have customer service representatives available. People contact them if they do run into any problems with the products. Although some customers claim to have contacted them, there are mixed reviews on whether or not their inquiries were answered or replied to properly.
Supplier Change
In a recent Instagram update, Juvia’s Place shared that they have switched their supplier due to quality issues with the products. The statement continued on to say that this change has caused some lack in inventory and shipping delays may occur. Juvia didn’t specifically mention whether or not the switch was made because of the quality issues that they’ve been facing in the past year.
Investigation And Allegations
The Federal Trade Commission recently started an investigation. They even issued a subpoena for the home addresses of Juvia’s Place founder, Juvia. From all this information that has been put out on the internet, it seems like there are some issues going on behind closed doors with their business. It will be interesting to see whether or not the issues with their business have a major impact on how successful this company becomes in the future.
Juvia’s Place is a company that has a lot of potential to be successful in the long run because of how unique their products are. But they need to get rid of some of the problems with their cosmetics first before it gets worse and people start losing complete faith in them.
Although there are many great things about Juvia’s Place, it is undeniable that people have some genuine complaints and concerns about the products from this company.
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