U.S. ONLINE ORDER PURCHASES
New York Gal gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or ordered in stores for delivery for full refund or exchange within 14 days of the original purchase. Returns of swimwear, bodysuits and intimates will only be accepted with the original tags and protective liners intact. Beauty products must be returned in new or gently used condition. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. All monogrammed, personalized and final sale items cannot be returned or exchanged. Please note that all items that have been altered are final sale.
RETURNS
Orders shipped to a U.S. address may be returned to any address provided by New York Gal in the U.S. for a full refund or exchange, in accordance with our policy..
SHIP YOUR RETURN
- For New York Gal Insiders, return shipping is free if returned within 14 days. For all others, the cost of return shipping, $7.50 for any number of items, will be deducted from your refund.
- Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.
SHIP YOUR EXCHANGE
- Place a new order online for a replacement item.
- Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.
CONTACT US
Please feel free to contact us with any questions or concerns:
- For U.S. orders, email us at shop@nygal.com
FAQS
How long does it take to process the return?
Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
How long does it take to receive my refund?
Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.
Is there a return fee?
For New York Gal Insiders, return shipping is free if returned within 30 days. For all other U.S. customers, if you use our pre-paid return label, the cost of return shipping is $7.50 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method. For international customers, please email julie@New York Gal.com to begin your return process.
Can I include multiple orders in the same package?
Yes.
Do you offer price adjustments?
We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.
